Local Hannaford customer Andy MacVane recently experienced a credit card glitch that resulted in a delayed posting of a purchase he made two months earlier. When he received a text alert about the transaction, he initially thought it was fraud and quickly drove to the store to question the charge. The incident raised questions about cybersecurity issues at Hannaford following a November incident that shut down online systems and affected 189 stores.
Hannaford spokesperson Ericka Dodge stated that MacVane’s situation was likely unrelated to the cybersecurity issue in November, which the company is still investigating. Ahold Delhaize USA, Hannaford’s parent company, reported a cybersecurity issue and is working with experts and law enforcement on the matter. The company has not disclosed the extent of the problem or if customer data was compromised.
Despite the ongoing investigation, Dodge assured customers that steps were taken to assess and mitigate the cyber issue, temporarily impacting some services but now restored. Hannaford expressed a commitment to providing positive customer experiences and addressing any concerns through their customer care team.
Andy MacVane, a South Portland resident and high school math teacher, commended the store manager for handling his concerns about the delayed transaction posting. He remains vigilant about monitoring his finances and appreciates the convenience of text alerts for credit card use. Ultimately, the store decided to cover the cost of the late transaction.
As Hannaford continues to investigate the cybersecurity issue, they emphasize the importance of customer security and aim to provide the best experience for all shoppers. Customers like MacVane value the prompt response and resolution of concerns by the store, showcasing Hannaford’s commitment to customer satisfaction.
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